Return Policy

1. Return Eligibility

In compliance with the Consumer Protection Act, 2019, we offer a 7-day return policy. You may return items within 7 days of delivery if they meet the following conditions:

✅ Eligible for Return

• Item received is damaged or defective
• Wrong item delivered (different from order)
• Item doesn't match the description on website
• Size/color variation from what was ordered
• Item arrived incomplete or missing parts

❌ Not Eligible for Return

• Items damaged due to misuse or normal wear
• Items without original packaging and tags
• Customized or personalized items
• Items returned after 7-day window
• Items that have been used or altered
• Consumable items (food, cosmetics with broken seals)

2. Return Process

How to Initiate a Return

1. Email us at hello@aguilaa.com with your order number and reason for return
2. Include photos of the item (especially if damaged/defective)
3. We'll respond within 24 hours with return instructions
4. For urgent cases, call us at +91-9003863070

3. Return Shipping

Return Shipping Options

• Prepaid Return Label: We'll email you a prepaid shipping label
• Pickup Service: Available in major cities (Mumbai, Delhi, Bangalore, etc.)
• Drop-off: Take package to nearest courier partner location

4. Refund Process

Refund Timeline

• Processing: 1-2 business days after we receive the item
• Credit Card: 5-7 business days after processing
• Debit Card: 7-10 business days after processing
• UPI/Net Banking: 2-5 business days after processing
• Cash on Delivery: Bank transfer within 7-10 business days

Refund Methods

• Refunds are processed to the original payment method
• For COD orders, refunds are made via bank transfer (NEFT/IMPS)
• Gift card purchases are refunded as store credit
• Shipping charges are refunded for eligible returns

5. Quality Guarantee

We stand behind the quality of our products. If you receive a defective item:

• Report the issue within 7 days of delivery
• We'll arrange immediate pickup and replacement
• No questions asked for manufacturing defects
• Full refund if replacement is not available

6. Exchange Policy

Currently, we don't offer direct exchanges. For size or color changes:

1. Return the original item following our return process
2. Place a new order for the desired item
3. We'll prioritize processing your new order
4. Refund will be processed once we receive the returned item

7. Damaged Package Policy

If your package arrives damaged:

• Don't accept the delivery if package is visibly damaged
• If already accepted, take photos immediately
• Contact us within 24 hours
• We'll arrange replacement or full refund

8. Customer Rights

Under the Consumer Protection Act, 2019, you have the right to:

• Receive goods as per order specifications
• Return defective or non-conforming goods
• Seek compensation for defective products
• File complaints with consumer forums
• Get refunds as per our policy terms

9. Contact for Returns

10. Policy Updates

This return policy is subject to change. Any updates will be posted on our website with the revised date. The policy in effect at the time of your purchase will apply to your order.