Frequently Asked Questions
Find answers to the most commonly asked questions about shopping with Aguila Andromeda.
Orders
Placing & tracking orders
Shipping
Delivery & shipping info
Returns
Returns & refunds
Payments
Payment methods & issues
đī¸Orders & Account
How do I place an order?
Simply browse our products, add items to your cart, proceed to checkout, fill in your shipping details, choose payment method, and confirm your order. You'll receive an order confirmation email immediately.
Can I modify or cancel my order?
You can modify or cancel your order within 1 hour of placing it by contacting our customer support. Once the order is processed and shipped, modifications are not possible, but you can return the item as per our return policy.
How can I track my order?
You can track your order using the tracking link sent to your email, or by logging into your account and viewing order history. You'll also receive SMS updates about your order status.
Do I need to create an account to shop?
You can shop as a guest, but creating an account helps you track orders, save addresses, view order history, and get personalized recommendations. It also makes future shopping faster and easier.
What if I don't receive order confirmation?
Check your spam/junk folder first. If you still don't see it, contact our support team with your name and email address. We'll resend the confirmation and verify your order status.
đShipping & Delivery
What are the shipping charges?
We offer completely free shipping all over India on all orders. There are no minimum order requirements for free shipping.
How long does delivery take?
Delivery takes 2-3 days in metro cities, 3-4 days in tier 1 cities, 4-6 days in tier 2/3 cities, and 5-7 days in remote areas. Processing time is 1-2 business days.
Do you deliver to my area?
We deliver across India to 19,000+ pin codes. You can check serviceability by entering your pin code at checkout. If your area is not serviceable, we'll notify you during the ordering process.
Is Cash on Delivery available?
Yes, COD is available for orders up to âš10,000 with a âš30 COD charge. COD may not be available in certain remote areas. Please keep exact change ready for the delivery person.
What if no one is available to receive the delivery?
Our delivery partner will attempt delivery 3 times and will call you before each attempt. If all attempts fail, the package will be returned to our warehouse, and re-delivery charges may apply.
âŠī¸Returns & Refunds
What is your return policy?
We offer a 7-day return policy from the date of delivery. Items must be in original condition with tags attached. Free returns are provided for damaged, defective, or incorrectly shipped items.
How do I initiate a return?
Email us at returns@aguilaa.com with your order number and reason for return. Include photos if the item is damaged. We'll respond within 24 hours with return instructions and a prepaid return label.
How long does refund processing take?
Refunds are processed within 1-2 business days after we receive the returned item. It takes 5-7 days for credit cards, 7-10 days for debit cards, and 2-5 days for UPI/net banking to reflect in your account.
Can I exchange an item instead of returning?
Currently, we don't offer direct exchanges. Please return the original item and place a new order for the desired item. We'll prioritize processing your new order once the return is initiated.
What items cannot be returned?
Items that cannot be returned include: used/altered items, items without original packaging/tags, customized items, consumables with broken seals, and items returned after the 7-day window.
đŗPayments & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, UPI payments, net banking, and Cash on Delivery. All payments are processed securely through our payment partners.
Are your prices inclusive of taxes?
Yes, all prices displayed on our website are inclusive of applicable GST. You'll see the tax breakdown in your order summary before confirming the purchase.
What if my payment fails?
If your payment fails, please try again with a different payment method. Check with your bank for any transaction limits. If the issue persists, contact our support team for assistance.
Is it safe to enter my card details?
Yes, absolutely! We use industry-standard SSL encryption and work with certified payment gateways. We never store your payment information on our servers. All transactions are completely secure.
Do you offer EMI options?
Yes, we offer EMI options on orders above âš3,000 through select credit cards and banks. You can choose from 3, 6, 9, or 12-month EMI plans at checkout. Interest rates vary by bank and tenure.
đĻProducts & Quality
Are the product images accurate?
We strive to show accurate product images, but slight color variations may occur due to photography lighting and screen settings. Product descriptions provide detailed information to help you make informed decisions.
Do you offer size guides?
Yes, size guides are available on product pages where applicable. We recommend checking the size guide carefully before placing your order to ensure the best fit.
What if I receive a damaged product?
Report damaged products within 24 hours of delivery. Take photos of the damage and contact our support team. We'll arrange immediate pickup and provide a replacement or full refund at no cost to you.
Do you provide warranties on products?
Warranty terms vary by product and brand. Check the product description for specific warranty information. We facilitate warranty claims with the respective brands and manufacturers.
đ¤Account & Support
How do I reset my password?
Click on "Forgot Password" on the login page, enter your email address, and you'll receive a password reset link. Follow the link to create a new password.
How can I contact customer support?
You can reach us via email at hello@aguilaa.com, call us at +91-9003863070, or use our live chat feature. Our support hours are Monday to Saturday, 9 AM to 6 PM.
Can I save multiple addresses?
Yes, you can save multiple shipping addresses in your account for faster checkout. You can add, edit, or delete addresses anytime from your account settings.
Do you have a mobile app?
Currently, we operate through our mobile-optimized website. A dedicated mobile app is in development and will be available soon on both Android and iOS platforms.
How do I subscribe to newsletters?
You can subscribe to our newsletter by entering your email in the footer section of our website. Subscribers get early access to sales, exclusive offers, and new product announcements.
Still have questions?
Can't find the answer you're looking for? Our customer support team is here to help!
Contact Support
Email: hello@aguilaa.com
Phone: +91-9003863070
WhatsApp: +91-9003863070
Support Hours
Monday - Saturday: 9:00 AM - 6:00 PM
Sunday: Closed
Response Time: Within 2 hours
Company: Nordlys apparels
Address: 25 Cotton mill road, Rajaji nagar, Supreme mobile street
Tirupur - 641607, Tamil Nadu, India
GST: 33BFLPN5000G1ZT