Shipping Policy

1. Shipping Coverage

We deliver across India to all serviceable pin codes. Our shipping network covers:

• Tier 1 Cities: Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Pune, Kolkata
• Tier 2 Cities: Ahmedabad, Surat, Jaipur, Lucknow, Kanpur, Nagpur, and 100+ more
• Tier 3 Cities & Towns: 19,000+ pin codes covered
• Rural Areas: Subject to courier serviceability

2. Delivery Timeline

Delivery Timeline by Location

3. Shipping Charges

No Shipping Charges

4. Cash on Delivery (COD)

We offer Cash on Delivery for your convenience with the following terms:

• Available for orders up to ₹10,000
• COD charges: ₹30 per order
• Payment accepted in cash only
• Please keep exact change ready
• COD not available for certain remote areas

5. Order Processing

Our order processing follows these steps:

• Orders are processed Monday to Saturday (excluding public holidays)
• Orders placed before 2 PM are processed the same day
• Orders placed after 2 PM or on weekends are processed the next business day
• You'll receive email/SMS updates at each stage

6. Order Tracking

Track your order easily with these options:

• Order Tracking Page: Use your order ID on our website
• Email Notifications: Real-time updates sent to your email
• SMS Alerts: Delivery updates via SMS
• Customer Support: Call us for order status updates

7. Delivery Instructions

Address Requirements

• Provide complete address with landmark
• Include accurate pin code
• Add alternative phone number
• Specify delivery preferences (building security, floor, etc.)

Delivery Attempts

• Maximum 3 delivery attempts will be made
• We'll call/SMS before each delivery attempt
• If unsuccessful, package will be returned to warehouse
• Re-delivery charges may apply for failed deliveries

8. Shipping Partners

We work with trusted shipping partners to ensure safe delivery:

9. International Shipping

10. Special Circumstances

Delayed Deliveries

Deliveries may be delayed due to:

• Weather conditions and natural disasters
• Political situations and bandhs
• Festival seasons and peak sale periods
• COVID-19 related restrictions
• Remote location accessibility issues

Damaged Packages

• Inspect packages immediately upon delivery
• Report damaged packages within 24 hours
• Take photos of damaged packaging and items
• Contact our support team for immediate assistance

11. Contact for Shipping Support